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Frequently Asked Questions
Quick answers to common questions about our PDF tools and services
We support a wide range of file formats including PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPT/PPTX), JPG, PNG, HTML, and many more. Our tools can handle most common document and image formats.
Check the limit displayed by the tool you are using. Supported input formats and file-size limits vary between tools.
Some tools process locally and others upload files. Transfers use HTTPS. Converted files are available to download for 24 hours. A scheduled cleanup job periodically deletes stored results older than 24 hours.
Email support@pdfgenius.app and describe the tool and issue. Contact support for help with PDF Genius.
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General: info@pdfgenius.app
Support: support@pdfgenius.app
Based in London, United Kingdom.